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cooljoolz Wedding Rings, Engagement Rings and Eternity Rings

Delivery and returns for purchases from our online shop


Delivery
Pendants and cufflinks will be dispatched within two working days of ordering, unless we advise you otherwise.

Delivery charges are based on weight and/or value –

Goods up to the value £50 will be despatched by Royal Mail recorded delivery
Charge: £4.95.

Goods with the value £50 - £70 weighing upto 600grms by Royal Mail Special Delivery
Charge: £7.95

Goods over the value of £70 (600grms+) will be despatched by Royal Mail Special delivery
Charge: £10

Goods will be delivered to the address entered at the checkout with your credit card or registered to paypal.

Returns
In accordance with the distance selling regulations you have a 14 day ‘cooling off’ period from the day you receive your goods. You should notify us within these 14 days that you wish to cancel and return the goods. The goods must be returned to us within 14 days of the cancellation. A refund will be given by the same method used for the original transaction, including any original delivery charges, once the item has been received back and inspected. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.  

Returning the items by recorded delivery is recommended and should be done within 14 days of your notification to cancel. Return postage will not be refunded.

Items to be refunded must be returned to us in their original condition, goods must be returned unworn and in original packaging. Please advise us through our contact page or by email to info@cooljoolz.co.uk that you are returning an item. Please state your name, your address, your contact number and your email and any reference number for your order.

Jewellery that has been custom made to your specification, personalised, engraved or altered cannot be returned. For hygiene reasons, earrings or any other body piercing jewellery cannot be returned.

Damaged or Faulty Items
If an item is found to be damaged or faulty then please contact us to arrange its return for a full refund, exchange or repair. You are advised to return items by recorded delivery for your protection. In this event, return postage will be refunded.